Access Statement

Introduction

Chelston Dene is a Victorian Villa built in 1883 which has been converted to contain 8 self catering units. 5 units are on the first floor, one at street level and 2 at garden level. We have tried to provide as much information here as possible but please call us if you have any queries. There is a level 2 fire alarm covering all areas of the house. We look forward to welcoming you to Chelston Dene.

Pre-Arrival

• Bookings can be made by phone or e-mail.
• Written information including this statement is available in large print upon request.
• Most of our website text can be enlarged.
• There are scaled floor plans of each apartment on our website.
• The back of the garden is approx 150 yards from Torquay Rail station, but up an incline.
• We offer a luggage/guest pick-up from the station upon arrival by prior arrangement.
• Torquay town/harbour is a 5 minute drive or 30 minute walk away.
• There is a shop mobility service in both Torquay and Paignton.
• Local taxi services provide wheelchair accessible facilities; please call if booking is required.
• A local bus passes the front door of the house. Other busses are a short walk away.

Arrival & Car Parking Facilities

• We have enough car park space for one car per apartment.
• Apartment 5 has a designated space next to the front door.
• Our phone number is displayed in the car park.
• There is outside lighting in the front car park at night and also around the outside of the building.
• Help unloading can be given if needed.
• We welcome assistance dogs under the same conditions as other dogs.


Main Entrance, Reception & Ticketing Area

• There are 2 steps into the front porch of 6cm & 13cm.
• From the porch into the entrance hall the step is 8cm.
• Apartment 5 is at this level. Apartments 6 is on the mezzanine floor and accessed only by the main internal staircase of 16 stairs. 7, 8, 9 & 10 are on the 1st floor, another 4 stairs.
• Access to apartments 1 & 4 is via a steep slope from the lower car park and 2 broad garden steps (20cm high) or from the front of the house down 7 wide but slopping steps (20cm high) with a hand rail.
• The step into apartment 4 is 26cm high.
• The threshold to apartment 1 is 20cm high.
• The main entrance hall has conservatory seating and a public payphone.
• Wheelchairs and child buggies can be left here as long as they do not obstruct any access routes.
• Colour contrast between door frames and walls in the hall are good.
• 24 hour emergency lighting is in operation in all communal areas.


Public Areas - Hall, Stairs, Landing, Corridors etc

• The main entrance hall has conservatory seating and a public payphone.
• Colour contrast between door frames and walls in the hall are good.
• 24 hour emergency lighting is in operation in all communal areas.
• The hall and stairs are carpeted.
• Due to the size, age and layout of the building there are no lifts.
• Wheelchairs and buggies can be left in the hall as long as they do not block access routes etc.


Public Areas - Sitting room, lounges, lobbies etc

• All apartments are level except apartment 5 which has two steps (10cm & 14cm) to the kitchen and shower room. There is a grab rail to assist.
• All apartments have teletext TV's.
• Almost all lounge areas have cream walls and white doorframes, doors and skirtings.
• Each apartment has a Hideaway wall bed which is designed to be raised during the day to maximize space in the apartment.


Laundry

• Our coin operated guest laundry is opposite apartment 4 at garden level.
• Operating instructions can be printed in larger text if required.
• Help with operating the machines will be given on request.


Bedrooms & Sleeping Areas

• Each apartment has a Hideaway wall bed which is designed to be raised during the day to maximize space in the apartment. There is a reasonable space at the sides of these beds when down.
• Apartments 1, 5, 6 & 9 have additional separate bedrooms with twin divan beds (Single only in apartment 9). These bedrooms are compact and space limited.
• Apartment 5 has orthopaedic mattresses on the single beds.


Bathroom, Shower-room & WC [Ensuite or Shared]

• All apartments have ensuite shower rooms with wash basin & toilet and a step in shower.
• All the shower rooms are compact and not wheelchair accessible.
• They all have vinyl floor coverings.
• Apartment 5 has a grab handle in the shower and next to the toilet.
• Apartment 5 has lever taps on the basin. All other apartments have twist tap heads.
• The showers are electric. Apartment 5 is thermostatic.
• A toilet raiser can be borrowed on request and also a shower perch (apartment 5 only).


Self-Catering Kitchen

• All the kitchen areas are compact and floor coverings are vinyl with mats next to outside doors.
• A regular electric cooker and under counter fridge (with freezer compartment) are provided in each apartment.
• Apartment 5 has lever taps (all others are twist tap heads).
• All kitchen areas have natural light and good artificial lighting.
• Cookware is stored in under counter cupboards, cutlery in a drawer and crockery in wall cupboards.
• Some microwaves are on brackets at eye level.
• Most apartments have cordless kettles.


Grounds and Gardens

• The garden is accessed as described for apartments 1 & 4.
• Some of the paths around the house are uneven.
• Most of the garden is sloping (some quite steep).
• There is a children’s play area with climbing frame, swings and playhouse on a gently sloping area and a badminton net on the flat section.
• Chairs, tables and a bench are provided for guests.


Additional Information

• Chelston Dene has a strict no smoking policy in the house and grounds.
• We have certificates for Welcome Host, Welcome Host Plus, Welcome All & Welcome Line.
• Service dogs are welcome. (Must comply with normal 'dog' booking conditions).
• We have access to the internet to enable information to be sourced for access to events and attractions for guests with specific disabilities.
• Mobile phone reception is good and we have a payphone for guests use.
• As we live in the house we are available at lot of the time to help with problems.
• We have a toilet raiser, shower perch (Apt 5), wheelchair and 3 wheel walker which can be loaned on request.


Address:
Chelston Dene Holiday Apartments
Chelston Road
Torquay
Devon
TQ2 6PU


Telephone: 01803 605 180

Fax: 01803 605 180 (Only by arrangement)

Email: info@chelstondene.com

Website: www.chelstondene.com

Hours of operation: Any reasonable time for normal queries.

24hr for emergencies Emergency number: 01803 605180, 07887987897 or 07788466800

Local public transport numbers:
Travel Line 08712002233
www.torbay.gov.uk for information on disabled parking regulations.

Tourist Information Centre
Vaughan Parade
The Strand
TQ2 5JG

Telephone: 01803 211211, If required please request an "Access for all" leaflet.

Local accessible taxi numbers:
Torbay Cab Company 01803 213521
www.accessiblesouthwest.co.uk or Ring and ride 01803 201000

Contact Telephone and Email Address
We welcome your feedback to help us continually improve if you have any comments please phone 01803 605180 or email info@chelstondene.com